I enjoyed a facial at the spa and Jesus from the spa was amazing and so very kind to me every time I saw him. They also know how to open the sliding glass door to your room as our party found out with 2 unwanted guests in their room. That said it is important not to put room service items outside your door at this resort because they come and eat off your plate in the night and make a lot of noise while you are trying to sleep. On Christmas Day in the Teppanyaki bar I approached them for a reservation and Jorge the manager told me that I would need to purchase 5 bottles of wine in order to reserve for our party which was 10 total but only four adults. I have traveled to Mexico for over 15 years and have a lot of experience in all inclusive resorts and this by far is the worst I have ever experienced.
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